Frequently Asked Questions
Returns & Exchanges
How do I return something?
Oopsie. Did we make a poopsie? It’s super duper easy. Click here to visit the returns centre, and it'll walk you through the process.
What is your exchange policy?
We offer exchanges or store credit on retail items that are unworn and in the same condition received for up to 60 days after purchase.*
All returns are donated to the homeless and disadvantaged through our Thread Together partnership. So, if it's the wrong size or something else isn't quite right, click here to get started, and we'll make it right.
*In other words, don’t send us back a tee that has mysterious stains on it. We tend to lick things to identify the source. And we don’t want to get sick or pregnant.
What is your exchange policy for discounted and free items?
You can return the item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item. Free items will not be included in the store credit.
You can exchange the item that you obtained at a discounted price or for free only if you exchange with the same product type and same value.
Orders & Shipping
Do you ship worldwide?
Ok—we get it, you live in a country that doesn't deport tennis players, fancy pants. Keep pouring hot sauce into our wounds, why don't you?
Anyway, you win. We ship worldwide. Click here for international delivery times.
How long will my order take? I’ve got a brownie in the oven, and it’s almost ready.
I'm an incredibly impatient millennial, and I need to know where my order is. Like right now. Tell me. Why haven't you told me yet?
Alright, pal. Just because you can order ice cream in your underpants doesn’t mean you can bully us into sending you tracking deets immediately.
But we always do. So, 99% of the time, it’s due to our email notifications being sent to your spam inbox. Check there first. You could also add email@example.com to your trusted contacts list (if you really, really love us) and subscribe to SMS updates.
If you think your order was stolen by internet pirates (or you just can’t find a tracking number), send us an email. We’ll enlist Sherlock Holmes to investigate.
Do you offer Click & Collect? I hate convenience.
Oh, it’s you—one of those fruitcakes that hates getting dopamine-boosting deliveries.
Well, yes, you weirdo. We offer click and collect, but only for Melbourne customers. Simply select pickup at the first stage of checkout 😎
If it’s because the local postie is coughing on your mail, maybe try blowing them a kiss. There’s nothing like a bit of awkwardness to cut through the tension.
What payment methods do you offer?
Afterpay*, Klarna*, Zip Pay*, Lay Buy*, PayPal, Shop Pay, Apple Pay, Google Pay plus the usual Mastercard and Visa. Thread Pay coming soon!
*Available only when checking out in $AUD
Product & Sizing
How do I find my size? I ate too many ice creams while working from home.
Us too, friend. Us too. You can find a size chart next to the size options on every product page. Simply follow the instructions to find your perfect size. And if you’re really, really struggling, feel free to get in touch.
I’m not a domesticated human. How do I wash my threads?
So—you must live in your parents’ basement, eh? Here, maybe try this first: How to Wash Clothes in a Washing Machine (For Dummies).
In short, your threads should last a long time with a little love and tender care. Here’s our love-you-long-time guide:
1. Turn your threads inside out.
2. Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle.
3. You can throw them in the dryer, but it’s much better to air dry.
4. There’ll be some minor shrinkage after washing, which is standard cotton 101—a bit like your standards when you’re still single at thirty.
Greta Thunberg is my spirit animal. Where are your clothes manufactured?
Sheesh—you must love soy lattes and ethically-sourced dingleberries. What’s with the third-degree?
Don’t fret, pals. We’re all tree huggers at Threadheads. All our threads are printed, packed, and posted from Melbourne, Australia. The garments are designed by AS Colour, a company that lives and breathes social responsibility—from supply chains to responsible sourcing. Our products are ethically manufactured in Bangladesh, which is one of the largest garment production capitals in the world. And AS Colour is recognised for its strict on-boarding process, code of conduct, and routine auditing of its factories.
While we would like to use all-Australian products, this is unfortunately not possible due to the costs involved and the lack of local manufacturers that exist these days.
How often do you release new designs? I’ve made a commitment to buy every tee that you make.
First and foremost, we love you. We add fresh designs every Wednesday and Friday! If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest prints.
Are your sizing charts 100% accurate? I don't gamble with my life, and I'm still recovering from buying a M that was really an XL.
Well, are you still using photos of a skinnier doppelgänger on your dating profile?
Just like your waistline, variances in sizing are impossible to avoid during production, even with top-notch quality control. The measurements provided in our size charts are just an indicator of sizing, so please allow for variations of 1-2 centimetres.
So, please just have that fifth frosted cupcake. Treat yo self.
Can I get a design on a different coloured product? I’m a butterfly, and I need to spread my wings.
Ahh, so you’re into unicorn vomit? Sure you can. Flick us an email, and we’ll customise the order to your liking.*
*This is not an open invitation to send us strange suggestions. We don’t stock ‘brown like the colour of my bamboo toilet paper after that chilli con carne last night’. We suggest therapy, but please keep using bamboo toilet paper. Do the good things for the environment.
I'm shopping at Threadheads for someone else but I'm not sure what to pick. Do you sell gift cards?
We get it, there's a lot of incredible stuff to choose from... Thankfully, we have the most brilliant solution – a Threadheads Gift Card.
Our gift cards are completely digital and contain easy-as-pie instructions to redeem them at checkout. After checkout, we'll email you the gift card, and then you simply send it to your lucky friend, anonymous lover or significant other. Once purchased, gift cards will expire after 3 years.
Pleasingly, our gift cards also have no cheeky additional processing fees. Just 100% pure gifting. So go on, spread the joy of threads today!
Is Threadheads ethical?
It depends. If we're talking ethics about the last pain au chocolat in the Threadheads kitchen, no one plays by the rules. There's no such thing as ethics when securing an ooey-gooey, warm, and chocolatey slice of heaven.
But if we're talking ethics about the planet, the answer is a loud and reverberating, "Absobloodyutely, babyyyy". All of our garments are manufactured by AS Colour, who ethically source their products from Bangladesh (one of the largest textile and garment-producing hubs in the world). All the factories are routinely audited to ensure they meet ethical standards relating to work conditions, minimum remuneration, workers' benefits etc. They're obsessed with social responsibility. Like really obsessed. Like, think a Blue Jay chasing a piece of tin foil obsessed. And they're deliberate and transparent with everything concerning sustainability—from responsible sourcing to eliminating plastics from their supply chain.
Oh, and we also print everything on demand, which means we don't just produce printed t-shirts willy-nilly. And besides, we'd need a giant warehouse the size of King Kong's bathtub if we had to hold all our thousands of designs in stock. All returns and items with minor imperfections are donated to the legends at Thread Together, who clothe the homeless and disadvantaged in Australia.
So here are the CliffsNotes: super ethical brand trying to give the flick to fast fashion one print-on-demand graphic t-shirt at a time.
How do you print your clothes?
What if we told you that, over the years, Threadheads has slowly acquired a group of squirrel monkeys—each expertly trained at direct-to-garment printing. Our troop of monkeys are shepherded by our head monkey, Dorito Eduardo Headthread, and each monkey hand prints each tee with its tiny little fingers. You probably wouldn’t believe us. And you’re right not to.
But all Threadheads apparel is printed on-demand using DTG, which eliminates the waste commonly caused by overproduction in the fashion & apparel industry. We use water-based pigment inks that are OEKO-TEX certified and CPSIA compliant.
If this all sounds like gobbledegook, just rest assured that we do our best to ensure our tees are good for the planet.
Why do you print orders on demand?
Haven’t you noticed the world is on fire? We’re just trying to do our little bit to put it out. When we print on demand, we considerably reduce the chances of wastage. It also means we pay close attention to every order. So, we rarely send out the wrong thing. Fewer returns. Less wastage. With our bucketloads of designs, it just makes sense.
Think about it this way. You don’t poop on demand, do you? You hold it in. And you wait to strike the toilet bowl with the force of a thousand suns because pooping everywhere is just terrible for everyone. Ok, that was unrelated. But you get the point. We hope.
Will you join us in putting a dent in climate change?
What about your packaging?
It’s pretty big, thanks for asking. Apparently, size doesn’t matter though, but how it looks under a magnifying glass.
Anyway, we use fully compostable shipping mailers made by our Aussie mates HeapsGood Packaging to send all Threadheads orders. They're plant-based and contain zero plastic. (This doesn’t mean you can eat them. We know how weird some of you are. We like it.)
What is Threadheads?
Have you heard of Google? Okay, sorry, you're probably Googling this right now. We're a pop culture illustration studio that makes the best graphic tees, apparel, and digital art on the internet. At least we like to think we do—our pops agrees.
Where is Threadheads based?
We're based in Melbourne, Australia. And we print our clothes from three locations, Melbourne, Prague, and Los Angeles. Our Melbourne HQ is located right near the beach, so when we're not printing t-shirts, you'll probably find us trying to convince the local law enforcement that any beach is a nudist beach if you think it is. If you can dream it, you can do it, babyyyyy.
If you're thinking about flying to Melbourne to meet us, we like brown paper bags filled with Monopoly money. And gifts. But we definitely don't accept bribes. That would be illegal. And anyway, what would you be bribing us for? We're still going to make the best graphic t-shirts on responsibly-sourced garments. And that's even if your money could buy us Boardwalk and Park Place in Monopoly land.
Is Threadheads an Australian company?
We are a 100% Australian-owned company. We opened up shop in 2018, pouring every dollar into our dream of becoming the biggest DTC pop culture clothing brand globally. So again, if you can dream it, you can do it, babyyyyy.
Who owns Threadheads?
An unlikely duo founded Threadheads. Not quite like Queen Latifah and Jimmy Fallon in Taxi (because who wanted that team-up?). Think more like Brennan and Dale from Step Brothers. Two eccentric, pop-culture-obsessed humans who just want to make the best graphic t-shirts on the internet.
One is a fifty-year-old man-child. And the other is a 30-year-old child-man. But you can call them Dragon and Nighthawk. If you know, you know.
I’m offended by your t-shirts.
Have you considered joining a Karen Support Group?
I’m wearing a Threadheads tee. And everyone keeps staring at me.
We agree that our tees are pretty stare-worthy. But staring is also a common consequence of having a monobrow. We highly recommend seeing a trained professional to diagnose the issue.
I’ve also offended my grandma. What should I do?
We can’t help you there. But we dare you to take a photo of your grandma in this Brooklyn-99-inspired tee.
My tee doesn’t work. What should I do?
But, seriously, are you stupid? What did you expect your tee to do? If you’re using one of our premium tees for something else other than for wearing (think: dog toys or cable ties), it’s time to rethink your life choices.
Do you accept t-shirt design submissions?
lolololololololololololololololololololololol. You can send your terrible ideas to firstname.lastname@example.org. You don't have to send us a blank cheque, but it might help you. Nudge nudge. Wink wink.
Your design will be assessed by an expert panel of chinstrap penguins—each one named Gladys. In other words, your email will probably end up in our junk folder with all the others spruiking appendage-enhancing medication.
Can I have a cuddle?
OMG. Yes. We love cuddles. *Cuddles*
Do you do custom t-shirt printing?
Yep, we can print any design you want on clothing like tees, hoodies, jumpers, bags, and some accessories like mugs and cushions.
What's your minimum order quantity?
Our minimum order quantity is 5 items with the same design.
How do I get started?
Click here to visit our custom printing page and make an enquiry.
I have a retail store. Can I get wholesale pricing for Threadheads products?
Absolutely. We offer wholesale for specialty retailers that love what we do and want to stock Threadheads. Get access to our portfolio of Originals, licensed collaborations and independent artist works at wholesale prices. Click here for more information.
Still have a question?