Frequently Asked Questions

Oopsie. Did we make a poopsie? It’s super duper easy. Click here to visit the returns centre, and it'll walk you through the process.

We offer exchanges or store credit on retail items that are unworn and in the same condition received for up to 60 days after purchase.* 

All returns are donated to the homeless and disadvantaged through our Thread Together partnership. So, if it's the wrong size or something else isn't quite right, click here to get started, and we'll make it right.

*In other words, don’t send us back a tee that has mysterious stains on it. We tend to lick things to identify the source. And we don’t want to get sick or pregnant.

You can return the item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item. Free items will not be included in the store credit.

You can exchange the item that you obtained at a discounted price or for free only if you exchange with the same product type and same value.

Ok—we get it, you live in a country that doesn't deport tennis players, fancy pants. Keep pouring hot sauce into our wounds, why don't you?

Anyway, you win. We ship worldwide. Click here for international delivery times.

Click here for our updated shipping time estimates, based on current order volumes. You can track your order here. If your brownies contain anything that rhymes with marriedjolana, please meet us at the back of our warehouse at midnight. And bring a slice or seven.

Alright, pal. Just because you can order ice cream in your underpants doesn’t mean you can bully us into sending you tracking deets immediately.

But we always do. So, 99% of the time, it’s due to our email notifications being sent to your spam inbox. Check there first. You could also add hello@threadheads.com.au to your trusted contacts list (if you really, really love us) and subscribe to SMS updates.

If you think your order was stolen by internet pirates (or you just can’t find a tracking number), send us an email. We’ll enlist Sherlock Holmes to investigate.  

Oh, it’s you—one of those fruitcakes that hates getting dopamine-boosting deliveries.

Well, yes, you weirdo. We offer click and collect, but only for Melbourne customers. Simply select pickup at the first stage of checkout 😎

If it’s because the local postie is coughing on your mail, maybe try blowing them a kiss. There’s nothing like a bit of awkwardness to cut through the tension.

Afterpay*, Klarna*, Zip Pay*, Lay Buy*, PayPal, Shop Pay, Apple Pay, Google Pay plus the usual Mastercard and Visa. Thread Pay coming soon!

*Available only when checking out in $AUD

It depends. If we're talking ethics about the last pain au chocolat in the Threadheads kitchen, no one plays by the rules. There's no such thing as ethics when securing an ooey-gooey, warm, and chocolatey slice of heaven.

But if we're talking ethics about the planet, the answer is a loud and reverberating, "Absobloodyutely, babyyyy". All of our garments are manufactured by AS Colour, who ethically source their products from Bangladesh (one of the largest textile and garment-producing hubs in the world). All the factories are routinely audited to ensure they meet ethical standards relating to work conditions, minimum remuneration, workers' benefits etc. They're obsessed with social responsibility. Like really obsessed. Like, think a Blue Jay chasing a piece of tin foil obsessed. And they're deliberate and transparent with everything concerning sustainability—from responsible sourcing to eliminating plastics from their supply chain.

Oh, and we also print everything on demand, which means we don't just produce printed t-shirts willy-nilly. And besides, we'd need a giant warehouse the size of King Kong's bathtub if we had to hold all our thousands of designs in stock. All returns and items with minor imperfections are donated to the legends at Thread Together, who clothe the homeless and disadvantaged in Australia.

So here are the CliffsNotes: super ethical brand trying to give the flick to fast fashion one print-on-demand graphic t-shirt at a time.

What if we told you that, over the years, Threadheads has slowly acquired a group of squirrel monkeys—each expertly trained at direct-to-garment printing. Our troop of monkeys are shepherded by our head monkey, Dorito Eduardo Headthread, and each monkey hand prints each tee with its tiny little fingers. You probably wouldn’t believe us. And you’re right not to.

But all Threadheads apparel is printed on-demand using DTG, which eliminates the waste commonly caused by overproduction in the fashion & apparel industry. We use water-based pigment inks that are OEKO-TEX certified and CPSIA compliant.

If this all sounds like gobbledegook, just rest assured that we do our best to ensure our tees are good for the planet. 

Haven’t you noticed the world is on fire? We’re just trying to do our little bit to put it out. When we print on demand, we considerably reduce the chances of wastage. It also means we pay close attention to every order. So, we rarely send out the wrong thing. Fewer returns. Less wastage. With our bucketloads of designs, it just makes sense. 

Think about it this way. You don’t poop on demand, do you? You hold it in. And you wait to strike the toilet bowl with the force of a thousand suns because pooping everywhere is just terrible for everyone. Ok, that was unrelated. But you get the point. We hope.

Will you join us in putting a dent in climate change? 

It’s pretty big, thanks for asking. Apparently, size doesn’t matter though, but how it looks under a magnifying glass.

Anyway, we use fully compostable shipping mailers made by our Aussie mates HeapsGood Packaging to send all Threadheads orders. They're plant-based and contain zero plastic. (This doesn’t mean you can eat them. We know how weird some of you are. We like it.)

Have you heard of Google? Okay, sorry, you're probably Googling this right now. We're a pop culture illustration studio that makes the best graphic tees, apparel, and digital art on the internet. At least we like to think we do—our pops agrees.

We're based in Melbourne, Australia. And we print our clothes from three locations, Melbourne, Prague, and Los Angeles. Our Melbourne HQ is located right near the beach, so when we're not printing t-shirts, you'll probably find us trying to convince the local law enforcement that any beach is a nudist beach if you think it is. If you can dream it, you can do it, babyyyyy.

If you're thinking about flying to Melbourne to meet us, we like brown paper bags filled with Monopoly money. And gifts. But we definitely don't accept bribes. That would be illegal. And anyway, what would you be bribing us for? We're still going to make the best graphic t-shirts on responsibly-sourced garments. And that's even if your money could buy us Boardwalk and Park Place in Monopoly land.

We are a 100% Australian-owned company. We opened up shop in 2018, pouring every dollar into our dream of becoming the biggest DTC pop culture clothing brand globally. So again, if you can dream it, you can do it, babyyyyy.

An unlikely duo founded Threadheads. Not quite like Queen Latifah and Jimmy Fallon in Taxi (because who wanted that team-up?). Think more like Brennan and Dale from Step Brothers. Two eccentric, pop-culture-obsessed humans who just want to make the best graphic t-shirts on the internet.

One is a fifty-year-old man-child. And the other is a 30-year-old child-man. But you can call them Dragon and Nighthawk. If you know, you know.

Have you considered joining a Karen Support Group?

We agree that our tees are pretty stare-worthy. But staring is also a common consequence of having a monobrow. We highly recommend seeing a trained professional to diagnose the issue.

We can’t help you there. But we dare you to take a photo of your grandma in this Brooklyn-99-inspired tee.

Try this: How do I deal with the fact that I'm stupid?

But, seriously, are you stupid? What did you expect your tee to do? If you’re using one of our premium tees for something else other than for wearing (think: dog toys or cable ties), it’s time to rethink your life choices.

lolololololololololololololololololololololol. You can send your terrible ideas to hello@threadheads.com.au. You don't have to send us a blank cheque, but it might help you. Nudge nudge. Wink wink.

Your design will be assessed by an expert panel of chinstrap penguins—each one named Gladys. In other words, your email will probably end up in our junk folder with all the others spruiking appendage-enhancing medication.

OMG. Yes. We love cuddles. *Cuddles*

Yep, we can print any design you want on clothing like tees, hoodies, jumpers, bags, and some accessories like mugs and cushions.

Our minimum order quantity is 5 items with the same design.

Click here to visit our custom printing page and make an enquiry.

Absolutely. We offer wholesale for specialty retailers that love what we do and want to stock Threadheads. Get access to our portfolio of Originals, licensed collaborations and independent artist works at wholesale prices. Click here for more information.