Policies
Last updated: 1 July 2026
This page aims to provide clear and transparent information regarding our terms of service, privacy policy, shipping and delivery, returns, and affiliate program. Please take a moment to review each of these important documents:
- Terms of Service: Our Terms of Service outline the rules and guidelines for the use of our website and services, including custom products, your rights under the Australian Consumer Law, and our SMS terms. By accessing or using our website, you agree to abide by these terms.
- Privacy Policy: Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website, and the rights available to you under Australian privacy law, the GDPR, and other applicable laws.
- Shipping and Delivery: Our Shipping and Delivery policy details shipping methods, delivery times by region, taxes and duties, and what to do if your parcel goes missing.
- Returns and Exchanges: Our Returns policy outlines the procedures for returning and exchanging items purchased from our website, including our free 60-day Happy AF Guarantee and your rights for faulty or damaged items.
- Affiliates: Our Affiliate Program Terms & Conditions outline the guidelines and requirements for participating in the Threadheads Affiliate Program, including commission structure, promotional standards, and account compliance.
Please click on the respective links above to view each policy in detail.
If you have any questions or concerns regarding our policies, please get in touch with our super-friendly support legends at hello@threadheads.com.
Shipping FAQ
Do you ship overseas?
We ship awesome clothes to the following countries...
Asia Pacific: Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Indonesia, Taiwan, China, Malaysia, Thailand.
The UK
North America: United States, Canada.
Europe: For faster delivery times and cheaper shipping rates to Europe, visit eu.threadheads.com. All orders placed there are printed in Prague, Czech Republic.
How can I track my order?
You will receive an automated tracking number once your order has been dispatched. You can also track your order in your Threadheads account here.
Will I be charged customs or import fees for international orders?
Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country. We are not responsible for these charges.
If you are ordering from the UK and your order value is above £135 pounds, you will only be charged duties at checkout.
Canadian orders may incur customs or import charges upon arrival in the destination country. Please note that we are not responsible for these charges.